Last updated: 2 April 2026
Business: Red Hot Skips
Legal entity: ABN 90491073362

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our trailer skip hire business.

1. What information we collect

We may collect:

• your name;
• phone number;
• email address;
• service and billing address;
• company name and ABN (for trade customers);
• booking details and service history;
• payment and transaction details;
• site access notes and delivery instructions;
• communications you send to us;
• photographs or records associated with delivery, collection or disputes; and
• website enquiry data and basic analytics information.

2. How we collect information

We may collect personal information when you:

• contact us by phone, text, email, social media or website form;
• request a quote or make a booking;
• pay an invoice;
• subscribe to marketing updates;
• interact with our website; or
• deal with us in person.

3. Why we collect and use information

We collect and use personal information to:

• provide quotes, bookings, deliveries and collections;
• verify your identity or booking details where needed;
• communicate about your hire;
• process payments and manage accounts;
• comply with legal, safety and regulatory obligations;
• respond to complaints, claims or incidents;
• improve our services; and
• send service updates or marketing communications where permitted by law.

4. Disclosure of information

We may disclose personal information to:

• payment processors and banks;
• software providers, booking systems, website hosts and IT providers;
• drivers, contractors and waste facilities involved in providing the service;
• insurers, legal advisers and debt recovery providers;
• regulators, councils, courts, police or government agencies where required or authorised by law; and
• other parties where you have consented.

We do not sell personal information.

5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored in paper files, phones, email systems, accounting systems, cloud platforms and job management tools used in our business.

6. Access and correction

You may request access to personal information we hold about you, and request corrections if the information is inaccurate, incomplete or out of date.

7. Marketing communications

Where permitted by law, we may send you marketing or promotional communications. You can opt out at any time by using the unsubscribe function or contacting us directly.

8. Website cookies and analytics

Our website may use cookies, pixels or analytics tools to understand website traffic and improve user experience. You can control cookies through your browser settings, subject to website functionality.

9. Third-party services

Our website or communications may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties.

10. Privacy complaints

If you have a privacy complaint, contact us using the details below. We will review the complaint and respond within a reasonable time.

11. Contact us

Red Hot Skips
ABN 90491073362
Phone: 0480281232
Email: sales@redhotskips.com.au

Usage Guidelines and Important Disclaimers

These guidelines sit alongside our Terms and Conditions and are intended to help customers use the service safely and lawfully.

A. Site and Placement Guidelines

• Private property placement is preferred unless public placement has been approved.
• Ensure enough room for delivery and collection.
• Keep overhead lines, trees, eaves, awnings and carports clear.
• Do not ask for placement over septic systems, soft ground, irrigation lines, pits or concealed services unless clearly identified and suitable.
• Driveways, lawns and pavers can mark, sink or crack under load, particularly in wet weather.
• Keep children, pets and pedestrians clear during delivery and collection.

B. Loading Guidelines

• Keep all waste below the rim.
• Spread weight evenly.
• Keep bricks, concrete, soil, tiles and pavers to approved limits only.
• Do not climb into the skip unless you can do so safely.
• Do not burn waste inside the skip.
• Do not place hot materials, liquids or pressurised containers in the skip.

C. Waste Guidance

• General mixed waste and green waste should be booked as the correct service type.
• Heavy materials must be declared in advance.
• Asbestos is not accepted unless we have expressly agreed in writing to a lawful specialist service.
• Hazardous items such as paint, chemicals, fuels, oils, gas bottles, batteries and tyres must not be placed in the skip unless expressly approved.
• If in doubt, ask before loading.

D. Access and Collection Disclaimer

If we arrive and the skip cannot be safely or lawfully delivered or collected due to blocked access, unsafe loading, permit issues, weather, or inaccurate booking information, extra charges may apply.

E. Public Land Disclaimer

If a customer requests placement on a road verge, footpath, public land or shared property, the customer is responsible for checking all permit and approval requirements unless we specifically agree to arrange them.

F. Surface Damage Disclaimer

Skip trailers are heavy, and loads shift over time. Even where care is taken, driveways, paving, turf and landscaped surfaces may mark, indent, settle or crack, especially where the surface is weak, newly installed, waterlogged or not designed for concentrated loads.

G. Compliance Disclaimer

Customers are responsible for ensuring the waste they load is lawful, accurately described, and suitable for the booked waste stream. Extra charges, delays and reporting obligations may arise where prohibited or dangerous waste is discovered.

H. No Legal Advice Disclaimer

Information provided on our website, social media pages, quote forms and customer materials is general information only and does not replace legal, environmental, workplace safety or council-specific advice.

Business Notes

• KRISTOFER R BROWN;
• ABN 90491073362;
• sales@redhotskips.com.au;
• standard hire periods are 1, 3 or 5 days;
• pricing is subject to change at any time;
• Max 500kg unless written approval provided;
• customer towing is only permitted where it has been specifically agreed under hire terms that expressly state customer towing is allowed and all safety and legal requirements are met